We offer the Largest Selection of Custom Engraved Marble and Granite Awards,
Designer Glass Awards & Accessories

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How To Order
1-800-203-9588 • Fax: 603-524-1153
sales@EngravingAwardsGifts.com


How to Place an Order!



How to Contact Us

Contact us by:

  • Using our online Contact Form
  • Calling us at 1-800-203-9588 (Monday-Friday 8am-8pm EST)
  • Emailing us at sales@EngravingAwardsGifts.com
  • Faxing us at 1-603-524-1153
  • Mailing our headquarters at

    Engraving, Awards & Gifts
    42 Franklin Street
    Laconia, NH 03246 USA

Your Contact Information


Please provide us with the following information when contacting us:
  • Your name and organization name
  • Your billing & shipping address
  • Your phone and fax number
  • Your email address

Your Order/Inquiry Information


Please provide us with the following:
  • What product(s) you are interested in {Include code(s) and description(s)}
  • What quantity needed
  • What information you would like engraved {Include font(s), layout(s), design line(s)}
  • If you are submitting artwork please follow our Artwork Submission Guidelines
  • Any other special instructions or questions you have

 

Proofs

Proofs are required on all orders involving artwork or specific engraving guidelines
provided by the customer. Proofs may also be required for personalization on specific products.
Proofs are provided at a cost of $15 which includes one (1) revision to original content
at no additional charge. Subsequent proofs required as a result of changes initiated by
the customer will be subject to an additional proof fee.

Production Time


Standard production time is 10-15 working days and does not include time in shipment for the purpose
of determining delivery dates. Production time begins once all necessary line copy, artwork,
product information and proof approvals are received. Expedited Service is available on most products
within the limitations outlined below and subject to additional charges.

Expedited Service

Orders requiring personalization which must be shipped in less than our standard production time are
accepted when our production schedule permits and are subject to the following Expedited Service pricing:


  • Same Day Service*
  • -
    add 35% of the total cost of the order
  • 1 Day Service
  • -
    add 30% of the total cost of the order
  • 2 Day Service
  • -
    add 25% of the total cost of the order
  • 3 Day Service
  • -
    add 20% of the total cost of the order
  • 4 Day Service
  • -
    add 15% of the total cost of the order
  • 5 - 9 Day Service
  • -
    add 10% of the total cost of the order


    Please Note:
    Additional Expedited Service pricing may apply.
    (e.g. under minimum order, special shipping and handling, special customer requirements or
    specific products such as glass/crystal, ribbons, hard hats and other miscellaneous products.)

    Expedited Service scheduling begins after all necessary line copy,
    artwork, product information and proof approvals are finalized.
    *All required information must be received by 10 a.m. EST to be eligible for Same Day Expedited Service.
    Same Day Service orders that do not require personalization are subject to a $15 Expedited Service. Cancellations-
    Any orders cancelled prior to completion will be subject to charges equal to the production
    costs incurred up to the time of cancellation plus an administrative fee of $25.

    Minimum Purchase Requirement

    Please note that all orders are subject to a Minimum Purchase Requirement of $10, except where noted.

    Cancellations

    Any orders cancelled prior to completion will be subject to charges equal to the production
    costs incurred up to the time of cancellation plus an administrative fee of $25.

    Special Notes

    Glass & Crystal items are subject to a minimum order of $100.
    Pewter items are subject to a minimum order of $200.
    Any order not meeting these requirements will incur a $10 handling surcharge.
    Gift boxes for most Glass & Crystal items are available at a cost of $3.00 ea.
    Gift boxes for most Pewter items with no engraving are available at a cost of $3.00 ea.

    Returns

    All requests for returned products must be submitted within 7 days of original purchase.
    Returns will only be accepted with prior written authorization and are subject to a 25% restocking fee.
    If the merchandise received is defective or in error, every effort will be made to correct the order to your satisfaction.
    Unfortunately we are not able to accept returns of non-defective personalized products (including pre-laser engraved) or custom products.

    Damage

    All claims for merchandise lost, stolen or damaged during shipment must be filed with the transportation company.
    Liability for claims is transferred to the carrier at the point of shipment.

    Payment Information

    Payment options available:
    • We accept cash, checks, PayPal, eCheck, credit cards, money orders & purchase orders
    • When supplying us with credit card information please include:
      name, card number, expiration date & 3 or 4 digit verification number.
    • Credit cards we accept are Visa, Mastercard, Discover and American Express
    • Orders over $1000 are subject to an Alternative Payment Method Convenience Charge of
      2.5% on Visa/Mastercard/Discover and 3.5% on American Express.

    • To apply for credit terms, please download the Credit Information Form.

    PayPal Credit Card Processing

    Shipping Information

    We ship anywhere in the world!
    Overnight delivery available.
    We can ship to you using:
    • U.S. Postal Service including APO/FPO shipments
    • UPS *
    • Federal Express *
    • DHL Worldwide Express *
    * Note: cannot ship to APO/FPO addresses;
      need physical address as deliveries are made to a location

    United States Postal ServiceUPSFederal ExpressDHL Worldwide Express

    Privacy Policy

    Engraving, Awards & Gifts values your privacy and will never sell, trade, share or
    otherwise disclose any private information regarding our customers to other parties.
    Customer details are utilized for order processing and informational updates exclusively.

    Disclaimer

    We have made every effort to ensure that the information presented on this website
    is accurate to the best of our ability. We are not responsible for typographical errors.
    All prices shown are in US dollars unless otherwise specified and prices shown may
    be subject to pricing updates. Please understand we cannot be held responsible
    for lost, stolen or misdirected packages, or delays caused by our shipping carriers
    beyond our control, or any damage or loss incurred as a result.

    These are just some basic guidelines to help you through the process.
    If you have any questions, concerns or problems please contact us for help.

    Every job we do is different and we are happy to service your specific needs.